Privacy Policy

1. Who we are

Yogalife Inc. operates Yogalife Studios at two Edmonton locations: Yogalife South and Yogalife 124 Street. In this policy, “Yogalife”, “we” and “us” mean Yogalife Inc.

This policy covers our website, our booking and membership accounts, our live-stream and video-on-demand classes, our in-studio forms, and our teacher training and events.

2. What we collect

When you create an account or book. Momence requires your first name, last name, email address and phone number. You also choose a password when you set up an account. Booking a class does not always need an account. We also ask for your address, postal code, date of birth and emergency contact on some forms. These are not required.

When you buy something. What you bought and when, and your payment details. Card payments are handled by Momence’s payment processor. We do not see or store your full card number.

When you sign a waiver or consent form. Your name, signature, the date, and any information you give us on the form. For anyone under 18, a parent or guardian signs.

When you fill in an intake form. Some intake forms, depending on the class or a private one-on-one session, ask health questions and about injuries. We ask so we can support you and keep you safe.

When you come to class. Your bookings, check-ins, cancellations and no-shows.

When you contact us or fill in a form. Your message and contact details. This includes the contact form, the waitlist forms for events and teacher training, and messages sent through our booking platform.

When an incident happens in the studio. If someone is hurt or something unexpected happens, we write an incident report. It is saved to the person’s account.

When you refer a friend. We record the referral on your account. Only refer people who are happy to hear from us.

When you visit our website. Technical information such as your browser and device, IP address, pages viewed, referring page, and advertising or campaign identifiers in a link. We collect this with cookies and similar tools (see section 6).

Photos and video. We take photos or video at announced community classes for marketing. We may also take them at other times if you agree first (see section 8).

We do not collect your precise location.

3. How we use it

1. To run your account, bookings, memberships and purchases.
2. To send practical messages: booking confirmations, class changes and cancellations, waitlist notices, receipts and payment problems.
3. To send news, offers and newsletters, only as explained in section 7.
4. To keep students safe, handle incidents and enforce our studio policies.
5. To understand how our website and classes are used, and to improve them.
6. To meet legal, tax and accounting requirements.

4. Who we share it with

We do not sell your personal information. We share it only with providers who help us run Yogalife, and only for that purpose.

We may also share information:

1. If the law requires it, or to respond to a valid legal request.
2. To protect someone’s safety or to deal with fraud.
3. If Yogalife is sold or merges with another business. The new owner will use your information as described here.

5. Where your information is stored

Some of the providers we use to run Yogalife store or process information outside Canada, including in the United States. Information held in another country can be accessed under that country’s laws.

For more detail about our service providers and where your information is stored, or to ask a question, email our Privacy Officer at hello@yogalifestudios.ca.

6. Cookies and website tracking

Our website uses cookies and similar tools. They remember your privacy choice, help us understand how people use the site, and help us measure our advertising.

Optional Google and Meta tools are on by default on the Yogalife website. They may process your IP address, browser and device information, pages viewed, referring page, campaign or advertising identifiers, and events such as selecting a booking or purchase link. Google’s tools help us understand website visits and ad performance. The Meta pixel helps us see whether our ads lead to visits and actions.

You can turn these optional website tools off from Privacy settings in the footer. One switch controls both the Google and Meta tools, because we cannot yet turn them off separately. After the page reloads, turning them off stops them from loading on the Yogalife website, and it removes the Google and Meta cookies the website can access. It cannot recall information already sent.

We use Momence to manage bookings and payments. Momence pages are separate from the Yogalife website and may use their own browser or server-side measurement. The Yogalife website privacy setting does not transfer to or control Momence. Please review Momence’s privacy information when you use its pages.

Google, Meta and Momence have their own privacy policies.

7. Emails and text messages

Canada’s Anti-Spam Legislation (CASL) sets the rules for how we send marketing emails and texts.

When we send marketing messages. We send them only if you gave us your consent, or if the law lets us assume it.

1. Express consent. You opted in, for example by signing up for our newsletter or ticking a marketing box. Express consent lasts until you withdraw it.
2. Implied consent. You bought from us or have a membership with us, or you recently asked us a question. This kind of consent expires.

What every marketing message includes. Who we are, how to reach us, and an unsubscribe link or a way to reply STOP. We act on email unsubscribes within 10 business days. If you reply STOP to a marketing text, you are removed from marketing texts automatically.

Messages that are not marketing. Some messages are about a service you already have, such as booking confirmations, receipts, class cancellations, waitlist notices, failed payments and changes to your membership. We send these whether or not you have opted in to marketing.

Opting out. Use the unsubscribe link in any email, reply STOP to a text, or contact us at hello@yogalifestudios.ca.

8. Photos and video

1. We have no cameras in change rooms or washrooms.
2. We do not film or photograph regular in-studio classes for marketing.
3. When we want photos or video, we hold a community class and announce in advance that it will be filmed or photographed. You choose whether to attend and be part of it.
4. If we want to take unplanned photos or video at any other time, we will ask for your consent first. You can say no.
5. You can withdraw your consent at any time. Filming stops right away and we will delete footage of you or remove it from our own channels. We cannot remove copies other people have already saved or shared.
6. Our policy on smart glasses and recording by clients is in our Terms & Conditions.

Live-stream classes. Live-stream classes are recorded. The recordings are available through the class link for 5 days, so you can watch later. The camera is usually pointed at the teacher and does not include clients. If you can see yourself on the screen during a live-stream class, you can move out of the camera’s view.

9. Children and teens

1. Children under 14 can attend non-heated classes only with a guardian. They cannot attend hot classes.
2. Ages 14 to 17 need a parent or guardian to sign our consent form before their first class. At 18 you make your own choices.
3. We do not knowingly create an account or collect personal information from a child under 14 without a guardian’s involvement. If you think we have, contact us and we will deal with it.

10. How long we keep it

We keep information only as long as we need it for the reasons above or as the law requires.

When we no longer need information, we delete it or make it anonymous.

11. Keeping your information safe

We use reasonable measures to protect your information, including secure systems, password-protected accounts and limited staff access. No system is completely secure, so we cannot promise absolute protection. Please use a strong password and keep it private.

If a privacy breach creates a real risk of significant harm, we will notify the Office of the Information and Privacy Commissioner of Alberta without unreasonable delay, as the law requires. We will also notify you if the Commissioner requires it, or if we decide you should know.

12. Your choices and rights

You can:

1. Ask to see the personal information we hold about you. You can also check much of it by signing in to your account.
2. Ask us to correct anything that is wrong.
3. Withdraw your consent to marketing at any time.
4. Ask us to delete your information. We will delete what we no longer need to keep. We keep the rest for the periods in the table above, including legal, tax, safety, or dispute reasons.

Send requests to hello@yogalifestudios.ca. We may ask you to confirm who you are. We will reply within 45 days. If Alberta’s privacy law lets us take longer, we will write to you before those 45 days are up and tell you when to expect an answer.

If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner of Alberta.

13. Links to other sites

Our site links to other websites, including Momence and our social media pages. We do not control them and are not responsible for their privacy practices. Please read their policies.

14. Changes to this policy

If we make a significant change, we will post a notice on our website and email registered members. The date at the top shows when this policy was last updated.

15. Contact us

Privacy Officer: hello@yogalifestudios.ca

Phone: 780-328-3927

Mail: Yogalife Inc., 2065 98 Street NW, Edmonton, AB T6N 1K2